Shipping policy

Last updated: October 14, 2026

Where we ship

We currently ship to addresses in the United States only, including Alaska and Hawaii. All orders ship with UPS from our fulfillment center in Los Angeles, California.

Please use a street address. UPS may not be able to deliver to P.O. boxes or APO/FPO/DPO military addresses. If we can't ship to the address on your order, we'll email you to update it or to cancel and refund the order.

Processing time

Orders are packed and shipped within 1–2 business days (Monday to Friday, excluding U.S. federal holidays). Orders placed on a weekend or holiday ship the next business day.

Shipping options and rates

  • Standard Shipping (UPS Ground Saver): estimated delivery in 5–8 business days. $7.95, or free on orders of $55 or more (2 or more pouches).
  • Expedited Shipping (UPS 2nd Day Air): estimated delivery in 3–4 business days. $13.95.

Delivery times are counted in business days from the day you place your order and include processing time. They are estimates, not guarantees, and carrier delays can happen. Shipping options and prices are shown at checkout before you pay. Sales tax, where applicable, is calculated at checkout.

Tracking your order

When your order ships, we'll email you a UPS tracking number so you can follow your package.

Address changes and cancellations

Orders ship quickly, so if you need to change your shipping address or cancel, email us as soon as possible at vicente@whymefoods.com. Once an order has shipped, we can no longer change it. Please double-check your address at checkout; we can't be responsible for orders delivered to an incorrect address entered at checkout.

Lost, late or damaged packages

If your package arrives damaged, or tracking shows no progress or shows it as delivered but you can't find it, email us within 14 days of the estimated delivery date with your order number (and a photo, for damaged items). We'll work with UPS and, if the package is lost or damaged in transit, send you a replacement or a refund at no extra cost.

Questions

Email vicente@whymefoods.com or call +1 786-670-6881. See also our Refund Policy and Terms of Service.